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Consumers’ Right and Responsibilities

staff wearing white coatAs a patient, you have the right:

  • To be treated with respect and courtesy, including recognition of personal beliefs and values.
  • To receive care in a setting and environment committed to patient safety.
  • To privacy and confidentiality, except as required by law.
  • To coordination and continuity of your health care.
  • To know the identity of pharmacists, technicians and others involved in your care.
  • To information presented in terms you understand, including treatment and care options.
  • To be involved in decisions regarding your health care plan.
  • To access healthcare records according to the Healthco Pharmacy Notice of Privacy Practices.
  • To be heard if problems, complaints or grievances arise.
  • To be informed of charges for services as well as payment options.
  • To select who provides your pharmacy services.

As a patient, you have a responsibility:

  • To provide complete medical information to your health care providers, including allergies and insurance information.
  • To ask questions so that you have a clear understanding.
  • To make informed decisions.
  • To report any changes in your health and medications.
  • To report any changes in your contact information (i.e. Address, phone number).
  • To understand your health problems and to follow agreed upon plans and instructions for your care.
  • To recognize the impact of your lifestyle choices on your personal health.
  • To keep scheduled appointments on time, or reschedule in a timely manner.
  • To respect the rights, privacy and confidentiality of other patients and healthcare personnel.
  • To accept financial obligations and understand your own health insurance benefits.
  • To treat Healthco Pharmacy staff with respect and courtesy.
  • To inform Healthco Pharmacy 3 days in advance if you need a refill on your medications and will be picking the prescription(s) up; if you want the prescription(s) delivered, inform Healthco Pharmacy at least 5 days in advance.